Refund & Cancellation
Refund Policy
We understand that plans can change, and we strive to accommodate our customers to the best of our ability. Below is our refund policy outlining the terms and conditions for obtaining a refund for transportation services:
Refund Eligibility:
Refunds are only applicable to cancellations made within our specified timeframe, as outlined in our cancellation policy. Refunds are subject to approval and will be processed based on the original payment method.
Cancellation Fees:
A cancellation fee may apply depending on the timing of the cancellation. Cancellation fees are nonnegotiable and will be deducted from the refund amount.
Refund Processing Time:
Refunds will be processed within 21 business days from the date of cancellation approval. Processing times may vary depending on the payment method and financial institution.
Refund Exceptions:
Refunds will not be issued for cancellations made outside of our specified cancellation timeframe. No refunds will be provided for services that have already been rendered.
Incomplete Services:
If services are terminated prematurely due to circumstances beyond our control (e.g., weather conditions, flight delays), a partial refund may be issued based on the unused portion of the service.
Refund Request Procedure:
To request a refund, customers must contact our customer service team at redpincustomerservice@gmail.com and provide details of the cancellation. Refund requests will be reviewed on a case-by-case basis, and approval is at the discretion of the company.
Cancellation Terms
Cancellation Deadline:
Cancellations must be made at least 3 days prior to the scheduled service date. Cancellations made after the specified deadline may incur a cancellation fee of 25% of the total charge.
Cancellation Notifications:
Customers are required to notify us of any cancellations as soon as possible to avoid additional charges.
Cancellation Fees:
A cancellation fee may apply for cancellations made after the specified timeframe. The cancellation fee may be communicated to the customer at the time of booking and may vary depending on the type of service.
No-show Policy:
Failure to notify us of a cancellation or being unavailable at the scheduled pick-up time may result in a no-show fee of an additional 30% of the total charge.
Rescheduling:
Customers may have the option to reschedule their service depending on availability. Rescheduling requests must be made as soon as possible and are subject to availability.
Force Majeure:
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government regulations), we reserve the right to cancel or reschedule services without liability.
Policy Updates:
We reserve the right to update our refund policy and cancellation terms without prior notice. Any changes will be communicated to customers through our website or other official channels. By utilizing our transportation services, customers agree to abide by the terms and conditions outlined in our refund policy and general cancellation terms. We are committed to providing exceptional service and ensuring customer satisfaction to the best of our ability.